Quality assurance in a neurophysiology laboratory

In order to assess patient satisfaction with the Neurophysiology Services within our department, we undertook a pilot study using a simple questionnaire designed by staff members (MAHB and ABB). Patients were approached after their tests (nerve conduction tests (NCTs), electromyography (EMG) and electroencephalography (EEG)) were completed, by staff not involved in the testing. 31 patients were approached and all completed the questionnaire. None reported being inconvenienced by an undue waiting time. All felt that adequate information about the test had been provided, that their personal comfort and feelings were considered, and that they were adequately informed of the time and place at which the test results would be available. 61% considered their overall treatment excellent, the remainder good. To date, increased departmental awareness has resulted in staff participation in program evaluation, design of an outcomes hierarchy for the department, redesigning the patients' waiting area and, overall, a more active participation in quality assurance. We see this pilot study as a baseline for future more in-depth client and staff evaluations thereby promoting quality performance improvement.